The success and savings of our customers is priority one

Our Service

We work hard to earn your loyalty

Service needs can be entered and/or requested via Heritage’s Customer Portal.

Go To Portal

Not a current customer or need help? Our service department can also be reached at 1.800.422.7411

Our 30-year history of success is built on the strength of our exclusive 3 Point Commitment we make to each and every client.

Commitment #1: SERVICE
Worry-free performance for the smooth operation of your organization’s productivity and profitability goals. This is our #1 priority.

Commitment #2: SATISFACTION
Complete satisfaction with Heritage solutions, products, and services. This is our no-excuses guarantee.

Commitment #3: RELIABILITY
Well-earned business loyalty. Our friendly, responsive, and knowledgeable Heritage personnel help you choose the most appropriate and affordable technologies for your company’s growth. This is our long-term relationship goal.

10+ Years Average Tech Experience
98% Uptime Guarantee
650 + Years Combined Experience


We understand that down time costs money. Our top priority is your organization’s operational up time.


Our technicians our professionally trained and certified. Our running guarantee is that our clients are satisfied no matter the circumstance.


We make sure our customers know they can count on our copier service anytime they have a need.

Our Guarantees

The Heritage Business Systems Difference

Service Guarantees

  • 4-6 Hour same day response time for all service issues. Our technicians are ready and standing by!
  • 98% uptime guarantee, 8 year performance guarantee and a Gold Medallion Award for service excellence from factory trained technicians and staff.
  • The Heritage Business Systems Customer Assurance Guarantee ensures 100% copier service and accessories performance for up to 60 months or Heritage Business Systems will replace it with an identical or comparably equipped model for free. Some restrictions may apply. Contact us for more details.

Loaner Program

As long as your purchase is covered by our authorized maintenance agreement, Heritage Business Systems guarantees continuous performance. If we cannot repair your machine in your office, we will provide you with a loaner machine until the repairs have been completed or your copier has been replaced by a new machine. We don’t take shortcuts and we won’t abandon our clients. We’re your long term technology partner in Philadelphia!